ctc77 Privacy Policy

Privacy at a Glance

A quick summary of the key commitments ctc77 makes to every player regarding their personal data.

1. Introduction

This Privacy Policy ("Policy") describes how ctc77 ("we", "us", or "our") collects, uses, stores, and protects personal information provided by users ("you" or "Player") of the ctc77 platform, accessible at ctc77.bet and all associated pages. ctc77 is an online casino and sports betting service operated for the Bangladesh market. We are committed to handling your personal data responsibly and in a manner consistent with applicable data protection standards.

By registering an account or using any part of the ctc77 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the ctc77 platform. This Policy should be read alongside our Terms and Conditions, which govern the overall use of the ctc77 platform.

2. Information We Collect

ctc77 collects personal information in two primary ways: information you provide directly when using the platform, and information collected automatically as you interact with our services. We collect only the information necessary to provide a safe, functional, and personalised betting experience.

Information You Provide Directly

• Registration data: your full name, date of birth, and registered mobile number — used to create and verify your account.
• Identity verification documents: national ID card (NID), passport, or driving licence, submitted as part of KYC checks required before withdrawal processing.
• Payment wallet details: the mobile wallet number (bKash, Nagad, Rocket, or Upay) registered to your ctc77 account. ctc77 does not store full wallet PINs or passwords.
• Support communications: messages, complaints, and dispute submissions sent to ctc77 via email or live chat, retained to manage your query and maintain a service history.
• Responsible gaming preferences: self-exclusion requests, deposit limits, and session time-out settings, which are processed and stored to enforce the protections you have selected.

Information Collected Automatically

• Device and browser information: device type, operating system version, browser type, screen resolution, and language settings — used for platform compatibility and fraud detection.
• IP address and approximate location data: used to confirm Bangladesh residency, detect suspicious access patterns, and comply with any applicable geographic restrictions.
• Session and behavioural data: pages visited, time spent, games played, bet amounts, and platform navigation paths — used to personalise your experience and improve the platform.
• Cookie and tracking data: persistent and session cookies that remember your preferences and login state. See Section 8 for full details on cookies used by ctc77.

3. How We Use Your Information

ctc77 uses the personal information we collect for the following specific purposes. We do not use your data for any purpose that conflicts with the reason it was originally collected without first obtaining your consent.

• Account management: to register, verify, maintain, and where necessary close your ctc77 account, including performing KYC identity checks required before withdrawal processing.
• Transaction processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and to maintain an accurate transaction history on your account.
• Platform personalisation: to tailor game recommendations, promotional offers, and interface settings to your preferences and betting history on the ctc77 platform.
• Fraud prevention and security: to monitor account activity for signs of fraud, money laundering, underage access, or any other activity that violates our Terms and Conditions.
• Responsible gaming enforcement: to apply and track the deposit limits, session time-outs, and self-exclusion periods you have requested, and to monitor usage patterns for signs of problem gambling.
• Customer support: to respond to your queries, process your complaints, manage dispute resolution, and maintain a record of our interactions for quality and compliance purposes.
• Legal and regulatory compliance: to fulfil our obligations under applicable laws, including responding to lawful requests from law enforcement or regulatory authorities.

4. Legal Basis for Processing

ctc77 processes your personal data on the following legal grounds. Where more than one basis applies to a specific processing activity, the primary basis is stated. You have the right to object to processing based on legitimate interests — see Section 10 for your rights.

• Contract performance: processing your registration data, transaction records, and account management activities is necessary to fulfil the contractual service we provide under our Terms and Conditions.
• Legal obligation: KYC identity checks, AML transaction monitoring, age verification, and responses to lawful regulatory or law enforcement requests are processed to comply with applicable legal requirements.
• Legitimate interests: fraud detection, security monitoring, platform improvement, responsible gaming analysis, and behavioural analytics are carried out on the basis of our legitimate interest in providing a secure, fair, and well-functioning platform.
• Consent: where we send you promotional communications about bonuses, new games, or seasonal offers, we do so only with your consent. You may withdraw this consent at any time by contacting [email protected].

5. Sharing Your Information

ctc77 does not sell, rent, or trade your personal data to any third party. We share personal information only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

• Payment service providers: transaction data (wallet number, amount, timestamp) is shared with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they independently collect.
• Game technology providers: aggregated, anonymised session and bet data may be shared with game providers such as Pragmatic Play, Evolution Gaming, and Spribe to support game performance analysis and fair-play certification. No personally identifiable information is included in these transfers.
• Fraud prevention and compliance partners: account identifiers, device fingerprints, and transaction patterns may be shared with specialist fraud detection services and AML compliance tools to identify and prevent financial crime.
• Legal and regulatory authorities: ctc77 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid court order. We will notify you of any such disclosure where we are legally permitted to do so.

6. Payment Data and Mobile Wallets

ctc77 accepts deposits and processes withdrawals exclusively through Bangladeshi mobile wallet services — bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, ctc77 records your wallet number, the transaction amount, the transaction reference number provided by the wallet provider, and the timestamp of the transaction. This data is retained as part of your account's financial history and is necessary for audit, dispute resolution, and AML compliance purposes.

ctc77 does not store your mobile wallet PIN, password, or full payment credentials. All communication between ctc77 and your wallet provider during a transaction is conducted over encrypted channels. ctc77 is not responsible for the privacy practices of bKash, Nagad, Rocket, or Upay — please review each provider's own privacy policy to understand how they handle your data independently.

7. Cookies and Tracking Technologies

ctc77 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and analyse usage patterns. The following categories of cookies are used on ctc77.bet:

• Essential cookies: required for the platform to function. These include session authentication tokens, login state cookies, and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without breaking the platform.
• Preference cookies: store your language preference, interface settings, and responsible gaming configuration so that your choices are applied automatically each time you visit.
• Analytics cookies: collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and which features are used most. This data helps ctc77 identify usability issues and improve the platform.
• Security and fraud-detection cookies: track device identifiers and behavioural signals across sessions to identify automated bots, account takeover attempts, and coordinated fraudulent activity.

You may manage cookie preferences through your mobile browser's settings. Disabling essential cookies will prevent you from logging in or using core platform features. ctc77 does not use cookies to serve third-party advertising.

8. Data Retention

ctc77 retains personal data for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce agreements. The following general retention periods apply: active account data is retained for the lifetime of your ctc77 account; financial transaction records are retained for a minimum of 5 years from the date of the transaction to satisfy AML and audit requirements; KYC documents are retained for a minimum of 5 years from the date of submission or from the date your account is closed, whichever is later; support and communication records are retained for 3 years from the date of the last interaction.

When data is no longer required, ctc77 will securely delete or anonymise it so that it can no longer be linked to you as an individual. Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for analytical and platform improvement purposes.

9. Data Security

ctc77 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the ctc77 platform; encrypted storage of sensitive account data including identity documents and payment references; access controls that limit internal access to personal data on a strict need-to-know basis; and regular security reviews of platform infrastructure and third-party integrations.

While ctc77 takes all reasonable precautions, no internet-based system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential. If you suspect that your ctc77 account has been accessed without your authorisation, please contact [email protected] immediately. ctc77 will investigate all reported security incidents promptly.

10. Your Privacy Rights

As a player on the ctc77 platform, you hold the following rights regarding the personal data we hold about you. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request. ctc77 will respond within 30 days.

Please note that certain rights may be limited where ctc77 is required to retain data to comply with a legal obligation, to process an active claim or dispute, or where the data forms part of a mandatory AML or KYC record. ctc77 will always explain the reason if it is unable to fulfil a data rights request in full.

11. Children's Privacy

ctc77 is strictly an adult platform. Access is limited to individuals aged 21 and above. ctc77 does not knowingly collect personal data from anyone under the age of 21. If ctc77 discovers that personal data has been collected from a person under 21, that data will be permanently deleted and the associated account will be closed immediately. If you believe that a person under 21 has created a ctc77 account, please report it to [email protected] without delay.

12. Third-Party Links

The ctc77 platform does not contain links to external third-party websites. All navigation on ctc77.bet remains within the ctc77 domain. Game content delivered by third-party providers such as Pragmatic Play and Evolution Gaming is embedded within the ctc77 platform under the terms of our provider agreements; when you play a game, you interact with ctc77's platform rather than navigating to an external site. ctc77 is not responsible for the privacy practices of game providers in relation to any data they independently collect through their game engines.

13. Changes to This Privacy Policy

ctc77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, the revised Policy will be published on ctc77.bet with an updated effective date. We encourage you to review this page periodically. For significant changes that affect your rights or how your data is used, ctc77 will make reasonable efforts to notify active account holders via the registered mobile number or through an in-platform notification before the change takes effect.

Continued use of the ctc77 platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and contact [email protected] to request account closure and deletion of your personal data, subject to the retention obligations described in Section 8.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ctc77 handles your personal data, please contact our support team. All privacy-related enquiries are handled via email. ctc77 does not operate a telephone support line.

Support email (plain text — not a clickable link): [email protected]